Refund Policy – The Taj Hotel & Resort

At The Taj Hotel & Resort, customer satisfaction is important to us. This Refund Policy outlines the terms applicable to membership purchases and related services.

1. Membership Fees

Membership fees once paid are generally non-refundable unless otherwise specified in writing by the company.

2. Refund Eligibility

Refund requests may only be considered under the following circumstances:

• Duplicate payment made accidentally
• Technical payment error
• Service not delivered due to verified company-side issue

All refund requests are subject to internal review and approval.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase
• Failure to use membership benefits
• Booking availability issues during peak seasons
• Delayed travel plans by customer
• Customer dissatisfaction related to third-party hotel policies

4. Cancellation Requests

Any cancellation request must be submitted officially through:
info@thetajhotelandresort.com

5. Processing Time

Approved refunds, if applicable, may take 45–90 business days to process depending on banking/payment and other channels.

6. Chargebacks & Payment Disputes

Customers are encouraged to contact the company directly before initiating any chargeback or payment dispute. Unauthorized chargebacks without valid grounds may result in suspension of membership services.

7. Policy Changes

The company reserves the right to modify this Refund Policy at any time without prior notice.